DispatchRay / Motor Carrier Service Standards, Contract Terms, and Conditions
Registered Carrier at DispatchRay website and By accepting orders online from DispatchRay (“DispatchRay”), you (the “Carrier”) agree to all of the terms listed below. The effective date of this agreement shall be the date on which the order is accepted. When transporting our "Shippers" customer’s vehicles, DispatchRay expects you to deliver the highest standards of quality and integrity and to adhere to DispatchRay’s service standards for transport drivers.
1) Be honest.
2) Pick up and deliver the vehicle on terms promised.
3) Be polite and respectful to the customer.
4) Vehicle pick-up expectations:
a. Contact the customer 24 hours prior to your arrival to confirm the pick-up time and location.
b. Contact the customer 3 hours prior to your arrival to confirm the pick-up time. Please keep in mind that DispatchRay does not pay for dry runs.
c. Provide the customer with your cell phone number.
d. Check to ensure the VIN number is correct.
e. Inspect the vehicle, complete the bill of lading, have the customer sign it, and always provide a copy to the customer.
f. Contact DispatchRay by phone if the pick-up will be late. (Do not leave voicemail messages)
g. Notify DispatchRay immediately after the vehicle has been picked up.
5) Vehicle Delivery Expectations:
a. Contact the customer 24 hours before delivery to confirm drop off time and location.
b. Contact the customer 3 hours prior to delivery to confirm schedule.
c. Inspect the vehicle notating any damage on the bill or lading or gate pass, complete bill of lading, have customer sign, and always provide a copy to the customer.
d. Contact DispatchRay by phone if the delivery will be late. (Do not leave voicemail messages)
e. Notify DispatchRay immediately after vehicle has been delivered.
6) Contact DispatchRay with any customer complaints or transportation concerns while en route for immediate resolution.
7) All customer information is confidential and will be held in complete trust.
8) Maintain the transport vehicle in a clean appearance and in good mechanical condition.
9) Drive the speed limit and abide by all driving laws.
10) Take pride in being a great auto transport driver.
No re-brokering of any vehicle is allowed. Any load dispatched to Carrier must be picked-up and delivered by the same Carrier accepted the load.
Carrier agrees to abide by pick-up and delivery dates as specified on the dispatch sheet. If Carrier is unable to meet pick-up and delivery dates, Carrier must immediately notify DispatchRay and must speak to DispatchRay in person. Leaving a message on voicemail is NOT acceptable notification. DispatchRay has sole discretion after notification of late pick-up or delivery to re-assign load. If DispatchRay is not notified of late pick-up or delivery, Carrier agrees to have $25 per day per vehicle deducted from shipping price.
If Carrier is unable to complete a transport due to breakdown, out of service, etc. Carrier must immediately notify DispatchRay and must speak to DispatchRay in person. Leaving a message on voicemail is NOT acceptable notification. Once notified of delays, DispatchRay has sole discretion to dispatch load to another carrier for completion. If load is dispatched to another carrier, original carrier will be paid only for the portion of the trip completed.
Vehicles are not to be dropped at any location other than the one stated on the dispatch sheet. It is understood that, from time to time, it is necessary to load vehicles onto another truck to finish a delivery. If this is the case, DispatchRay must be notified immediately with the address of temporary vehicle location and how long vehicle will be on the ground before it is re-loaded. If DispatchRay is not notified before vehicle is dropped in a temporary location, a $100 penalty will be deducted from the load price. Carrier has sole responsibility for any vehicles dropped in a temporary location
Carrier will, at its sole cost and expense: a) furnish all equipment necessary or required for the performance of its obligations hereunder; b) pay all expenses related, in anyway, with the use and operation of the equipment; c) maintain the equipment in good repair, mechanical condition and appearance; d) use only competent, able and legally licensed personnel; e) provide proof of drug testing in the event of an accident; f) and have full control over its personnel. Carrier understands and agrees that equipment and operators of equipment will meet and comply with all federal, state and local rules, regulations and laws governing the operations of the Carrier while transporting vehicles for the DispatchRay.
Carrier understands and agrees that the Carrier is an independent contractor contracted on a per load basis. DispatchRay will not assume any responsibility for federal, state or local taxes
Carrier agrees to be responsible for all damages during loading, unloading and transporting. This includes, but is not limited to: glass, antennas, radios, interiors, rims, convertible tops, and truck caps. Damages caused by truck or equipment failure, including chain and tie down failure, are the Carrier’s responsibility. Damages incurred by Carrier will be deducted from Carrier’s pay. If this does not cover the cost of damages, Carrier agrees to pay remaining balance within 30 days of receiving repair bill or show proof that claim has been submitted to Carrier’s insurance company
A customer’s signature on a delivery receipt indicates ONLY that a customer has received the vehicle. This in no way absolves Carrier of responsibility for damages. All vehicles are subject to a post-delivery inspection.
Carrier may not drive any transported vehicle for any reason other than the purpose of loading and unloading the vehicle from the transport equipment.
Carrier acknowledges that, as a condition of its agreement herein to transport vehicles, and fulfill its duties, Carrier will necessarily receive access to confidential information belonging to DispatchRay, including, but not limited to, customer’s names, addresses, (electronic or otherwise), and telephone numbers. Carrier agrees that it will not disclose any of this confidential information to third parties or use it for its own benefit, Carrier will also take care to guard the security of this information at all times.
Unless otherwise stated on dispatch sheet, Carrier will be paid C.O.D or C.O.P following receipt of a readable and signed bill of lading. Payment will be made by The Shipper or Consignee Dealer via company check. No payments can be made without delivery receipt.
Vehicles picked up at a customer’s location must have a condition report completed and signed by the customer before vehicles are loaded. A copy of the condition report must be left with the customer. If there is a discrepancy, the customer’s copy will be used to determine pre-existing damage.
Vehicles picked up at an auction must have all existing damages noted on the GATE PASS. A guard’s signature, pictures, and or damages noted on Carrier’s condition report are NOT a substitute for this requirement. In case of a discrepancy concerning damages, ONLY what is noted on the gate pass will be deemed not the Carrier’s responsibility. Weather, lack of light, dirt on the vehicle, and or lack of a pen are not acceptable reasons for not writing damages on the gate pass.
All vehicles dispatched to Carrier are to be transported together. Carrier agrees to notify DispatchRay before leaving point of origin if Carrier is unable to load all the vehicles together. A message left on voice mail is not acceptable notification. Any vehicle that is left behind without express written consent from DispatchRay will result in a rate reduction and a $250 penalty. DispatchRay has sole discretion to re-assign the entire load if Carrier is unable to take all vehicles dispatched.
Carrier agrees not to directly solicit freight from customers that it hauled for as a result of the efforts of the DispatchRay under this agreement for a period of one year after the termination of this agreement.
Carrier agrees to take ONLY the vehicles listed on the dispatch sheet. Additional vehicles or vehicles not matching the VIN numbers listed on the dispatch sheet will not be paid.
1) Carrier agrees to assume all contractual obligations as outlined by customer and accepted by DispatchRay.
2) This agreement may not be assigned or transferred in whole or part, and supersedes any other agreements whether oral or written.
3) Carrier shall hold harmless, defend and indemnify DispatchRay against all loss, damage, expense, cost including but not limited to legal fees, fines, or tickets and any actions or claims for injury to persons (including death) and for damage to property real or otherwise. DispatchRay is authorized to withhold from the Carrier payment until final reconciliation of the matter.
4) All civil actions filed as a result of disputes arising out of this agreement shall be filed in the court of proper jurisdiction and the laws of the State of Illinois or applicable federal laws will also apply.
5) Prior to dispatching any vehicles DispatchRay must receive a W-9, a copy of Carrier’s transport authority, and a certificate of insurance showing DispatchRay as certificate holder.
6) Carrier acknowledges that any damages incurred will be the mutual and joint responsibility of your company and your insurance carrier. DispatchRay does not honor deductibles.
By accepting transport orders from DispatchRay, the Carrier agrees to all of the terms listed above. It is understood that by accepting this order you are providing an electronic signature to all areas requiring signature within this agreement. The effective date of this agreement shall be the date on which the order is accepted.